Case Study

How an Auto Repair Shop Increased Bookings & Customer Loyalty with AI

Client Overview

Business Name:
American Auto Houston
Location:
Houston, Texas
Industry:
Auto Repair Shop

The Challenge

As demand for their comprehensive auto repair services grew, so did the administrative workload. The American Auto Houston team faced challenges that slowed down growth:
Leads from phone, email, and web inquiries often went unanswered for hours or days
Missed opportunities due to scattered communication across different channels
No single dashboard to track leads, appointments, and service history
Inconsistent review requests and follow-ups after completed jobs
Difficulty filling appointment slots during slower weeks

How Leapify Helped

American Auto Houston partnered with Leapify’s AI Business Platform to reduce missed opportunities and free up the team to focus on vehicle service instead of admin work.

AI-Powered Instant Replies

Leapify’s AI instantly responded to service inquiries from the website, Google, and social media, turning more inquiries into confirmed appointments before competitors could reply.

Centralized CRM Dashboard

All customer interactions—calls, messages, quotes, and appointments—were stored in one place, making it easy to manage service requests from brake repairs to transmission flushes without losing track.

Automated Review Collection

After each job, Leapify automatically sent personalized review requests to customers, resulting in a surge of positive Google reviews that strengthened the shop’s local reputation.

Automated Reviews + Reminders

Targeted text and email campaigns promoted seasonal services like A/C checks in summer and oil change specials—keeping customers coming back year-round.

SEO-Optimized Website

Leapify created American Auto Houston’s website to rank higher for local search terms such as “brake repair Houston” and “auto service near me,” driving more organic traffic.

The Results

In just 45 days with Leapify, American Auto Houston achieved:

Response time cut to

UNDER 1 MINUTE

27% INCREASE

in booked appointments

41+ NEW 5-STAR

Google reviews

MORE CONSISTENT APPOINTMENT FLOWS

during slow weeks

What the Owner Said

Our techs are great at fixing cars, but we were losing business just because we couldn’t keep up with calls and follow-ups. Leapify solved that overnight. Now we book more jobs, get more reviews, and still have time to focus on the work that matters.
Bilal Minhas, Owner, American Auto Houston
By automating lead follow-ups, appointment scheduling, and review collection, American Auto Houston freed up their team to focus on what they do best—keeping Houston drivers on the road.

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