Client Overview
The Challenge
As demand for their comprehensive auto repair services grew, so did the administrative workload. The American Auto Houston team faced challenges that slowed down growth:
Leads from phone, email, and web inquiries often went unanswered for hours or days
Missed opportunities due to scattered communication across different channels
No single dashboard to track leads, appointments, and service history
Inconsistent review requests and follow-ups after completed jobs
Difficulty filling appointment slots during slower weeks
How Leapify Helped
American Auto Houston partnered with Leapify’s AI Business Platform to reduce missed opportunities and free up the team to focus on vehicle service instead of admin work.
AI-Powered Instant Replies
Leapify’s AI instantly responded to service inquiries from the website, Google, and social media, turning more inquiries into confirmed appointments before competitors could reply.
Centralized CRM Dashboard
All customer interactions—calls, messages, quotes, and appointments—were stored in one place, making it easy to manage service requests from brake repairs to transmission flushes without losing track.
Automated Review Collection
After each job, Leapify automatically sent personalized review requests to customers, resulting in a surge of positive Google reviews that strengthened the shop’s local reputation.
Automated Reviews + Reminders
Targeted text and email campaigns promoted seasonal services like A/C checks in summer and oil change specials—keeping customers coming back year-round.
SEO-Optimized Website
Leapify created American Auto Houston’s website to rank higher for local search terms such as “brake repair Houston” and “auto service near me,” driving more organic traffic.
The Results
In just 45 days with Leapify, American Auto Houston achieved:
Response time cut to
UNDER 1 MINUTE
27% INCREASE
in booked appointments
41+ NEW 5-STAR
Google reviews
MORE CONSISTENT APPOINTMENT FLOWS
during slow weeks
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